1. General Policy

• Cael Travels strives to provide high-quality travel services, tickets, and travel materials.
• Due to the nature of travel services, all sales are final unless explicitly stated in this policy.

2. Refund Eligibility

• Refunds may be considered under the following circumstances:
  1. Service cancellations initiated by Cael Travels.
  2. Defective or incorrect travel materials delivered.
• Refunds will not be issued for:
  • Change of mind
  • Missed travel dates
  • Lost or damaged items after delivery

3. Refund Process

• To request a refund, please contact us within 7 days of receiving the service or materials at [email protected].
• Include your order number, booking details, and reason for the refund request.
• Approved refunds will be processed via the original payment method (or offline alternative agreed upon at purchase) within 7–14 business days.

4. Returns of Physical Items

• If you receive physical travel materials (e.g., travel kits or guides) that are defective or incorrect:
  • Contact [email protected] immediately.
  • We will provide instructions for returning the item at our expense.
• Returned items must be unused, in their original packaging, and in the condition they were received.

5. Non-Refundable Items

• Customized travel packages or bookings that have already been used.
• Electronic tickets once issued (unless canceled by Cael Travels).
• Items lost or damaged due to customer negligence or courier issues.

6. Contact Us

If you have questions about a return or refund, please contact us at:

📧 [email protected]