Returns and Refunds Policy
1. General Policy
- Cael Travels strives to provide high-quality travel services, tickets, and travel materials.
- Due to the nature of travel services, all sales are final unless explicitly stated in this policy.
2. Refund Eligibility
- Refunds may be considered under the following circumstances:
- Service cancellations initiated by Cael Travels.
- Defective or incorrect travel materials delivered.
- Refunds will not be issued for:
- Change of mind
- Missed travel dates
- Lost or damaged items after delivery
3. Refund Process
- To request a refund, please contact us within 7 days of receiving the service or materials at [email protected].
- Include your order number, booking details, and reason for the refund request.
- Approved refunds will be processed via the original payment method (or offline alternative agreed upon at purchase) within 7–14 business days.
4. Returns of Physical Items
- If you receive physical travel materials (e.g., travel kits or guides) that are defective or incorrect:
- Contact [email protected] immediately.
- We will provide instructions for returning the item at our expense.
- Returned items must be unused, in their original packaging, and in the condition they were received.
5. Non-Refundable Items
- Customized travel packages or bookings that have already been used.
- Electronic tickets once issued (unless canceled by Cael Travels).
- Items lost or damaged due to customer negligence or courier issues.
6. Contact Us
If you have questions about a return or refund, please contact us at:
📧 [email protected]